Privacy Policy


Effective Date: 02/03/2026


Haddon House Equestrian

Haddon House Farm

Monyash Road

Over Haddon

Derbyshire

DE45 1HZ


Email: haddonhouseequestrian@outlook.com


Telephone: 07857 512432


1. Introduction


Haddon House Equestrian ("we", "our", or "us") is committed to protecting and respecting your privacy.


This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or make a booking through our online booking system.


We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


2. Information We Collect


We may collect and process the following personal information:


a) Information You Provide Directly


When you contact us via our website contact form, email, telephone, or booking system, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Booking details
  • Rider details (where relevant to services provided)
  • Any additional information you choose to provide


b) Booking Widget Information


Our website uses an embedded third-party booking widget to manage online bookings. When you make a booking, your information is processed both by us and by the booking provider in accordance with their privacy policy.


We recommend reviewing the booking provider’s privacy policy for further information on how they handle your data.


c) Automatically Collected Information


When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site


3. How We Use Your Information


We use your personal data to:

  • Respond to enquiries
  • Manage and confirm bookings
  • Provide equestrian services
  • Communicate important information about your booking
  • Maintain safety and welfare standards
  • Improve our website and services
  • Comply with legal and regulatory obligations


We do not sell or rent your personal data to third parties.


4. Lawful Basis for Processing


We process personal data under the following lawful bases:

  • Contract – where processing is necessary to fulfil a booking or provide services
  • Consent – where you have given clear consent (e.g., optional communications)
  • Legal obligation – where we are required to comply with the law
  • Legitimate interests – for running and improving our business


5. Sharing Your Information


We may share your personal data with:

  • Our online booking provider
  • IT and website service providers
  • Professional advisers (e.g., accountants or insurers)
  • Regulatory authorities where required by law
  • All third parties are required to respect the security and confidentiality of your data.


6. Data Security


We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or disclosure.


7. Data Retention


We retain personal data only for as long as necessary to:

  • Provide our services
  • Comply with legal, insurance, and accounting requirements
  • Resolve disputes
  • When your data is no longer required, it will be securely deleted or anonymised.


8. Your Rights


Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Request restriction of processing
  • Object to processing
  • Withdraw consent at any time (where applicable)


To exercise your rights, please contact us at:


haddonhouseequestrian@outlook.com


9. Cookies


Our website may use cookies to improve user experience and monitor website performance. You can control cookies through your browser settings.


If we use analytics tools (such as Google Analytics), these may collect anonymised usage data to help us improve the website.


10. Third-Party Links


Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.


11. Complaints


If you have concerns about how we handle your personal data, please contact us in the first instance.


You also have the right to lodge a complaint with the UK supervisory authority:


Information Commissioner’s Office (ICO)

Website: https://ico.org.uk


Telephone: 0303 123 1113


12. Changes to This Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.